Terms & Conditions

General:

It is a condition of any booking that the customer has read, understood & accepts all of our terms and conditions and clarified any queries relating to them with us before travel commences. We can not be held responsible for circumstances beyond our control, we do not make any guarantee or offer any recompense whatsoever,  that you will be collected or arrive at your destination at your requested time, we will be doing our very best to ensure that you meet your deadline, unfortunately unforeseen difficulties like Accident, Traffic Delays & Breakdown etc, make it impossible for us to make any guarantee’s. Should your vehicle encounter a delay the driver will contact you as soon as possible and advise you of the situation. In the event that we are unable or it is not possible to fulfil or complete your booking for any reason, we will notify the Hirer A.S.A.P, a full refund will be issued & no further liability whatsoever will be accepted by www.16seater.co.uk or by it’s contractors, or individuals employed direct or indirectly. We agree to provide a vehicle & driver to transport the booked number of passengers; no refund will be given if the actual numbers of passengers fall below the number booked. All passengers must arrive at departure and return points prior to the agreed departure time. Vehicles will depart at the very latest 15 minutes after the agreed departure time. Should the vehicle become avoidably delayed at its starting point waiting time may be charged. Animals will not be carried on board (unless by prior agreement) with the exception of guide dogs accompanying a registered blind person or hearing dogs accompanying deaf persons. The consumption of food or alcohol on vehicles is prohibited (unless in very special circumstance, agreed by prior arrangement). Smoking and the use of banned substances on vehicles is illegal & strictly prohibited at all times without exception.

Deposit & Payment Terms:

A £60 non refundable deposit is required to make a booking, debit & credit cards are accepted through our website. The balance must be paid in full on or before your travel date, If you wish to pay by Cheque you may do so, providing the Cheque reaches us no later than 14 days before the date of your first outward Journey, please email us if you wish to pay by Cheque, you will be given the information for payment. Alternatively payment is by Cash (British Pounds Only), to be paid in full please, to the driver on the first collection of your initial outbound journey, if you wish to receive a receipt please notify us before date of travel, so the driver has it with him or her. With regard to Christmas Eve, New Years Eve, Public Holidays & Bank Holidays, bookings must be paid for in full at the time of booking; no refund whatsoever will be given for cancellation of these dates.

Cancellation Procedure & Terms:

Any cancellation must be made in writing please (email in conjunction with a phone call is acceptable), Deposits are non refundable, however you may cancel at anytime up to 28 days before your travel date without additional charge, less than 28 days but more than 14 days 30% of the outstanding balance is payable, less than 7 days but more than 24 hours 50% of the outstanding balance is payable, less than 24 hours but more than 3 hours before initial collection time 75% of the outstanding balance is payable. Cancellation less than 3 hours before initial collection time the full balance is payable at our discretion with regard to any exceptional circumstance of cancellation. Please note customers that have made payment via cheque may wait up to 14 days for a full or partial refund.

Christmas Eve,  New Years Eve, Public Holidays & Bank Holiday bookings - All deposits and monies paid for these dates WILL NOT BE REFUNDABLE where the customer decides to cancel or alter a booking already made and accepted by 16seater.co.uk or it's appointed agents.

Seatbelts:

The Law states that all passengers, without exception, must wear their seatbelt where fitted unless there is a valid medical condition which prevents this. 16seater.co.uk or its appointed agents will not accept liability for passengers who refuse to wear their seatbelt. All baby and children's seats including booster seats are the responsibility of the parent/guardian and must be fitted by that person.

Travel Insurance:

Please ensure that your Travel Insurance covers you in the unlikely event (as items above) that we fail to get you to the Airport on time for your departure, you should read your Travel Insurance documents carefully (the small print) if it is not clear you should contact your Travel Insurance company and ask them if you are covered.

 Flight Departures – Travel Times:

You should ensure that you allow plenty of travelling time to arrive at your airport at your allocated time normally 2 hours (short haul) 4 hours (long haul) before flight departure time. The Airport staff will no longer rush you through at the last minute, due to increased security measures, which must be a good thing. Please remember there are very often lengthy Traffic Delays during rush hours, We are happy to discuss your collection time with you, it’s far better to be early & spend sometime looking around the Duty Free. If you wish to leave Baby Chairs or Child Seats with us until your return, please advise us before hand & please remember to label them with your Surname the Date, Arrival Time & Flight Number of your return flight.

Flight Arrivals:

When requesting your collection time please remember that it will take you at least 30 to 60 minutes sometimes more to clear baggage collection and customs. Please ensure you remember to turn back on your mobile phone (the contact number we request) as the driver may be trying to contact you, please remember to phone the driver on the contact number he has left you as soon as you enter the Arrivals Lounge, he will let you know where he will collect you. Please do not Text Message the driver, he or she may be driving & may not see your text.

Flight Delays on Arrivals:

It is the passenger’s responsibility to contact us as soon as they become aware of any delay & keep us advised of the situation (text message is acceptable).

Please remember we rely totally on the information posted on the official BAA website http://www.baa.com/

BAA own and operate seven airports in the UK - Heathrow, Gatwick, Stansted, Southampton, Glasgow, Edinburgh and Aberdeen.

On each site you will find a Live Flight Arrivals section, before leaving to collect you, we look up your flight number on the relevant site, it will normally list your expected flight arrival time & flight status, if your flight is experiencing a known delay it will normally list a new expected flight arrival time or simply list the fight as delayed without status or expected arrival time, In the unusual circumstance that your flight is not listing any status or is listing a serious delay, say for example a 4 hour delay we will continue to re check the site at regular intervals for further changes and in any event we will do our best to reschedule your collection time accordingly without further  inconvenience to you, however if it is not possible to do that, we will advise you ASAP at what time we are able to collect you & you will have to wait for us.

In the unusual event that an error is listed on the site; say for example, site listed say a 4 hour delay,  2 hours before original expected arrival time, and then re lists the arrival time say 15 minutes before your actual arrival,  then again obviously you will have wait until we arrive to collect you. Should your actual arrival time conflict with another booking from our diary, again you will have to wait until we are able to collect you. Should you decide not to wait in any event, and make your own way home, we offer no compensation, whatever the circumstance.

If for any reason the relevant web site is down or not functioning & the passenger has not notified otherwise we will endeavor to collect you at the pre arranged arrival time. If we encounter extra parking fees, waiting time or any additional costs whatsoever due to delays or otherwise, the driver will hand you a receipt for these costs and payment in full will be your responsibility, again you should reclaim from your Travel Insurance.

Hen & Stag Travel etc:

As Hirer you will be responsible for your passengers conduct, we will not tolerate violence, verbal abuse or any action that may distract the driver resulting in the drivers attention being distracted or irritated, or  in the drivers opinion may interfere with the driving & ultimate safety of the vehicle, its passengers or third parties. Whilst we appreciate alcohol is likely to have been consumed at these types of events, our drivers are fair & reasonable, we certainly have no wish to spoil your day, but we ask you to please cooperate with the driver’s wishes for the sake of safety. With regard to Illness, or vomiting due to excessive alcohol, the Hirer will be held responsible for the cost of professional cleaning & any loss we suffer due to the minibus being out of service. If your group intend to bring rubbers dolls, balloons & posters etc please discuss this with us before hand, remember these items take space and may obstruct the driver’s vision. Ultimately whatever the circumstance or situation the driver’s decision is final.

Requesting the driver to stop

We all know how uncomfortable it is to be sitting on a bus with a full bladder, if you wish the driver to stop to use the lavatory or for other personal reasons, please inform the driver you wish to stop, ask the driver as soon as you become aware of your requirement to stop,  sooner rather than at the last minute, he or she will stop at a designated area soon as reasonably possible, Please do not ask the driver to pull over on to the hard shoulder or other areas that are not designated for the purpose. The use of containers or bottles is not allowed on the bus.

Luggage